DrHerbs.ca (“DrHerbs,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of your personal information, including your personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (drherbs.ca), our telemedicine consultation services, and any related services.
We comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA). Where our services involve health information, we also adhere to applicable health privacy regulations.
1. Information We Collect
1.1 Personal Information
- Identity information: Full name, date of birth, gender
- Contact information: Email address, phone number, mailing/shipping address
- Account information: WeChat ID, WhatsApp number, or other messaging platform identifiers used for consultations
- Payment information: Information related to Interac e-Transfer or PayPal transactions (we do not store full payment credentials)
1.2 Personal Health Information
- Health intake forms: Information you provide through our Pre-Visit Health Questionnaire (hosted via Google Forms), including medical history, current symptoms, medications, and allergies
- Consultation records: Notes, diagnoses, and treatment plans created during telemedicine consultations
- Communication records: Messages exchanged via WeChat, WhatsApp, or email related to your health consultations
- Photos and images: Tongue photos, skin condition photos, or other health-related images you share for diagnostic purposes
- Prescription and remedy information: Details of herbal remedies prescribed and shipped to you
1.3 Technical Information
- Website usage data: IP address, browser type, operating system, pages visited, and visit timestamps
- Cookies and similar technologies: We use cookies to improve your browsing experience (see Section 7)
2. How We Collect Your Information
We collect information through the following means:
- Directly from you: When you fill out our online intake forms (Google Forms), contact us via email, WeChat, or WhatsApp, book a consultation, or make a payment
- During consultations: Through video, voice, or text-based telemedicine sessions
- Automatically: Through cookies and analytics tools when you visit our website
- From third-party platforms: Information transmitted through WeChat, WhatsApp, Google Forms, PayPal, or Interac e-Transfer in connection with our services
3. How We Use Your Information
We use your personal and health information for the following purposes:
| Purpose | Types of Information Used |
|---|---|
| Providing TCM telemedicine consultations | Health information, identity, contact details |
| Prescribing and shipping herbal remedies | Health information, shipping address |
| Processing payments | Payment and identity information |
| Communicating with you about appointments and follow-ups | Contact information, consultation records |
| Maintaining clinical records as required by law | All health and identity information |
| Improving our website and services | Technical and usage information |
| Complying with legal and regulatory obligations | As required by applicable law |
We will not use your personal health information for marketing purposes without your explicit consent.
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
- Service providers: With third-party platforms that facilitate our services, including:
- Google (Google Forms for intake questionnaires)
- PayPal (payment processing)
- Interac (e-Transfer payment processing)
- WeChat / WhatsApp (consultation communications)
- WordPress.com (website hosting)
- Shipping carriers (for delivering herbal remedies)
- Medical travel services: If you use our medical travel services through Trusted MedPilot (trustedmedpilot.com), relevant health and identity information may be shared with partner medical facilities in accordance with your consent
- Legal requirements: When required by law, regulation, court order, or governmental authority
- With your consent: In any other situation, only with your explicit consent
5. Data Storage and Security
- Your personal information is stored on secure servers. Our website is hosted by WordPress.com (Automattic Inc.), with servers located in the United States and other jurisdictions.
- Health consultation records are maintained in accordance with British Columbia’s health records retention requirements.
- We implement reasonable administrative, technical, and physical safeguards to protect your information, including encrypted communications and access controls.
- Despite our efforts, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.
5.1 Cross-Border Data Transfers
Some of the third-party services we use (e.g., Google, PayPal, WordPress.com, WeChat) may store or process your data outside of Canada, including in the United States and China. When your data is transferred outside Canada, it may be subject to the laws of those jurisdictions. We take reasonable steps to ensure that your information remains protected in accordance with this Privacy Policy and applicable Canadian law.
6. Your Privacy Rights
Under PIPEDA and PIPA, you have the following rights:
- Access: You may request access to the personal information we hold about you
- Correction: You may request corrections to inaccurate or incomplete information
- Withdrawal of consent: You may withdraw your consent for certain uses of your information, subject to legal or contractual restrictions (note: withdrawing consent may affect our ability to provide services)
- Complaint: You may file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated
To exercise any of these rights, please contact us using the information in Section 10.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Ensure the website functions properly
- Analyze website traffic and usage patterns
- Remember your preferences
You can control cookie settings through your browser. Disabling cookies may affect certain website features. We use WordPress.com’s built-in analytics, which may collect anonymized usage data.
8. Third-Party Links
Our website may contain links to third-party websites and services (e.g., social media platforms including Instagram, X/Twitter, and TikTok). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
9. Retention of Information
- Health records: Retained for a minimum period as required by British Columbia’s health record retention regulations (generally 16 years from the last entry for adults, or until age 19 plus 16 years for minors)
- Payment records: Retained for 7 years as required by Canadian tax law
- Website usage data: Retained for up to 26 months
- General correspondence: Retained as long as necessary for the purpose collected, then securely deleted
10. Contact Us
DrHerbs — Privacy Inquiries
M33-970 Burrard Street
Downtown Vancouver, BC, Canada
Email: consult@trustedmedpilot.com
Phone: +1 (604) 518-6455
We will respond to privacy-related inquiries within 30 days of receipt, as required by PIPEDA.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.
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